At XEROLANTHIV, customer satisfaction is our top priority. We stand by the quality of our products and offer a straightforward returns policy to ensure your shopping experience is smooth and hassle-free.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of the purchase date.

To initiate a return, please contact our customer service team at [email protected]. Include your order number and a brief description of the reason for the return. Once approved, you will receive further instructions on how to return your item.

Once your return is received and inspected, we will send you an email notifying you of the status of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

If you need to exchange an item, please email us at [email protected] with details of the product you wish to exchange for. Exchanges are only available for the same product in a different size or color.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We appreciate your understanding and cooperation with our return policy. For any further questions, please reach out to our customer support team.